seven minute understand Web Supporter Score (NPS) are a classic metric from inside the customers experience apps. However, did you know you could potentially incorporate NPS research in almost any means, and additionally a love metric otherwise transactional views?
What exactly is NPS?
Initial established in 2003 by the Bain Providers, NPS has been a basic metric to measure consumer loyalty. Bain Business found that teams that have business-top Web Supporter Ratings outgrow competing organizations from the more twice.
Since the question for you is simple, it can be used inside the multiple contexts and also at individuals frequencies discover many different types of data.